Hearing aids are designed to be durable, reliable, and long-lasting, but like any electronic device, they may occasionally stop working or show signs of damage.
Since hearing aids play such a vital role in helping you stay connected with family, friends, and colleagues, even a small issue can feel frustrating. The good news is that many common problems can be solved with simple checks at home, while others may require the expertise of an audiologist.

At Aanvii Hearing, we believe that knowing what steps to take when your hearing aid breaks can save you time and help you get back to hearing clearly as quickly as possible.

Contact your hearing care professional for help when your hearing aid breaks for expert repair guidance

Step 1: Make Sure It’s Turned On

This might sound too simple, but sometimes the solution is right in front of us. If your hearing aid suddenly stops working, check first if it is switched on. New users, especially, may forget this step or accidentally turn the device off while handling it. A quick check of the power button or switch should always be your starting point.

Step 2: Check the Battery or Charger

Hearing aids are powered either by traditional disposable batteries or rechargeable lithium-ion batteries.
 If your device is battery-operated:

·        Make sure the battery is not dead or corroded.

·        Replace it with a new one and check again.

·        Always handle batteries with clean, dry hands.

If your hearing aid is rechargeable:

·        Place your device in the charging case every night to ensure proper charging.

·        Gently clean the charging contacts with a soft, dry cloth to remove dust or debris.

·        Confirm the charger is plugged in correctly.

Since power issues are among the most common causes of hearing aid malfunctions, resolving this step often brings your device back to life immediately.

Also Read: Using Hearing Aids in Different Environmental Settings

Step 3: Check the Volume and Settings

Sometimes the issue isn’t with the device itself but with its settings. Accidentally lowering the volume or switching to a different program can make it seem like your hearing aid has stopped working.

·        Adjust the volume to a comfortable level.

·        If your device is app-enabled, check the settings on your smartphone.

·        Try switching between programs or restarting the device.

·        If your hearing aid still feels too quiet even after adjusting, it may need professional fine-tuning.

Professional guide on what to do if your hearing aid breaks, with troubleshooting and repair tips

Step 4: Look for Blockages

·        Earwax, dust, or moisture can block the tiny openings in your hearing aid, preventing sound from coming through clearly. This is especially common with in-the-ear styles.

·        Remove your hearing aid and check the microphone and receiver for visible blockages.

·        Use the cleaning brush or wax removal tool that came with your device.

·        Replace wax guards or filters if they are clogged.

·        Regular cleaning not only helps restore sound but also prevents future issues.

Step 5: Inspect for Physical Damage

If your hearing aid has been dropped, stepped on, or exposed to water, it may have sustained damage. Look for:

·        Cracks in the casing

·        Loose or missing parts

·        Damaged or twisted tubing in behind-the-ear (BTE) models

Even small cracks or bent parts can affect performance. In such cases, don’t attempt to fix the damage yourself. Instead, contact your audiologist immediately.

Step 6: Contact Your Hearing Care Professional

If you’ve tried the above troubleshooting steps and your hearing aid is still not working, it’s time to reach out for professional support. At Aanvii Hearing, our trained audiologists can:
Aanvii Hearing guide on steps to fix broken hearing aids, troubleshoot, and get professional repair help

·        Perform on-the-spot repairs, such as replacing tubing or cleaning internal parts.

·        Adjust your device’s programming for better performance.

·        Arrange manufacturer repairs for more complex issues.

The key is to avoid repairs beyond basic cleaning or battery replacement, as this could cause further damage. Professionals have the tools and expertise to handle repairs safely.

Also Read: Encouraging Children to Wear Hearing Aids with Confidence

Preventing Future Breakdowns

While not every issue can be avoided, a few good habits can reduce the chances of your hearing aid breaking:

·        Clean your devices daily with the tools provided.

·        Store them in a dry box or dehumidifier overnight.

·        Keep them away from moisture, extreme heat, or direct sunlight.

·        Handle them carefully, especially when inserting or removing.

·        Schedule regular check-ups with your audiologist for professional cleaning and adjustments.

When your hearing aid breaks, it doesn’t always mean it needs to be replaced. Often, simple troubleshooting—like checking the power, adjusting settings, or cleaning blockages can get it working again. For more serious issues, seeking help from a professional ensures the device is restored quickly and safely.

 Book a Free Hearing Test & Trial at Aanvii Hearing 

From the first fit to every follow-up, Aanvii Hearing’s audiologists are here to ensure your hearing aids always feel natural and perform flawlessly. Book a free hearing test and trial today by calling 96 5839 5839 or visiting www.aanviihearing.com